1. Acceptance of Terms
These Terms and Conditions govern your use of ComplianceGuard, accessible at complianceguardhq.com (the "Website").
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and ComplianceGuard ("ComplianceGuard", "we", "us", "our") governing your access to and use of the ComplianceGuard platform, website, API, and all related services (collectively, the "Service").
By creating an account, submitting a URL for scanning, or otherwise accessing any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, do not use the Service.
If you are using the Service on behalf of a business entity, you represent and warrant that you have authority to bind that entity to these Terms, and references to "you" shall include that entity.
2. Description of Service
ComplianceGuard is an automated, AI-powered algorithmic assessment platform that crawls publicly accessible web pages and applies heuristic, deterministic, and machine-learning-based analysis to identify potential areas of non-conformance with specified EU regulatory frameworks, including but not limited to:
- General Data Protection Regulation (EU) 2016/679 (GDPR)
- Omnibus Directive 2019/2161
- Unfair Commercial Practices Directive 2005/29/EC (UCPD)
- Consumer Rights Directive 2011/83/EU (CRD)
- EU Artificial Intelligence Act 2024
- European Accessibility Act — Directive 2019/882 (EAA)
- Digital Services Act (EU) 2022/2065 (DSA) — marketplace checks only
The Service produces algorithmic output including risk scores, violation flags, remediation suggestions, and — for qualifying scans — a Compliance Certificate. All output is the product of automated software and must be understood within the limitations set out in Section 3 and Section 9.
3. No Legal Advice — Critical Disclaimer
3.1 Nature of the Service
ComplianceGuard is an automated, AI-powered algorithmic assessment tool. The Service uses software, machine learning models, and heuristic analysis to identify potential areas of non-conformance with applicable EU legislation. All scan results, risk scores, violation flags, remediation suggestions, and compliance certificates generated by the Service are produced algorithmically and are provided for informational purposes only.
3.2 No Legal Advice; No Attorney-Client Relationship
Nothing produced by the Service constitutes legal advice, a legal opinion, or a formal compliance assessment within the meaning of any applicable law or professional regulatory framework. Use of the Service does not create, and shall not be construed as creating, an attorney-client relationship, a solicitor-client relationship, or any other professional advisory relationship between ComplianceGuard, its officers, employees, or affiliates and the User or any third party.
3.3 User Responsibility for Legal Compliance
The User acknowledges and agrees that it is solely responsible for ensuring its storefront, website, and business practices comply with all applicable EU and member-state legislation. Before making any material business decision, implementing any change to its legal policies, or relying on any output of the Service in a regulatory or enforcement context, the User is solely responsible for obtaining independent legal advice from a qualified legal practitioner who is certified and licensed to practice EU law in the relevant jurisdiction(s). ComplianceGuard expressly disclaims any responsibility for business decisions made in reliance on the Service's output without such independent legal review.
3.4 No Guarantee of Completeness or Accuracy
The Service scans publicly accessible pages using automated techniques at the time of each scan. The Service does not access password-protected areas, internal systems, back-end configurations, or data processing records. Scan results may be incomplete, may not reflect all applicable legal obligations, and may contain errors or false positives.
A scan result indicating no violations, a high compliance score, or the issuance of a Compliance Certificate does not guarantee, represent, or warrant that the User's storefront is legally compliant with any applicable regulation. Regulatory bodies are not bound by the results of automated scanning tools.
4. Eligibility
The Service is intended for business users — merchants, developers, compliance officers, and agencies. You must be at least 18 years of age and have legal capacity to enter into binding contracts under applicable law. The Service is not directed at consumers acting in a personal capacity unrelated to a trade, business, or profession.
5. Accounts & Security
5.1 Registration
You must create an account to access the full Service. You agree to provide accurate, current, and complete information during registration and to keep it updated.
5.2 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at admin@complianceguardhq.com if you suspect unauthorised access. We are not liable for losses arising from unauthorised use of your account.
5.3 One Account per User
Each account is for a single business entity. You may not share accounts across multiple organisations or use one account to circumvent scan quotas applicable to a different account.
6. Subscriptions & Payment
6.1 Subscription Plans
ComplianceGuard offers paid subscription tiers (Pro, Growth, Agency) with features and domain limits as described on the Pricing page. Subscriptions are billed monthly or annually (where available) in advance. Prices are stated in Euros (EUR) inclusive of applicable taxes.
6.2 Payment Processing
Payments are processed by a third-party payment processor and Merchant of Record (a PCI-DSS Level 1 certified provider). By subscribing, you agree to that processor's terms and authorise us to charge your payment method on a recurring basis. We do not store your payment card details. The current processor is identified on request toadmin@complianceguardhq.com.
6.3 Auto-Renewal
Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You may cancel at any time via your account billing portal; the cancellation takes effect at the end of the current paid period.
6.4 Refunds
Monthly subscriptions are non-refundable after the billing date. Annual subscriptions are eligible for a pro-rata refund within 14 days of the initial purchase; after 14 days, annual fees are non-refundable. We reserve the right to offer discretionary refunds in exceptional circumstances. This does not affect statutory rights that cannot be waived under applicable EU consumer law.
6.5 Price Changes
We reserve the right to change subscription prices. We will give you at least 30 days' notice of any price increase before it takes effect on your subscription. Continued use after the effective date constitutes acceptance of the new pricing.
7. Free Tier
The Free tier permits one completed scan per domain per calendar month. Free tier scan results display the risk score and violation category summary only. Exact violation locations, legal citations, screenshot evidence, remediation steps, and compliance certificates are available exclusively on paid plans.
We reserve the right to modify, limit, or discontinue the Free tier at any time with 14 days' notice. The Free tier is provided "as-is" and carries no service level commitments.
8. Acceptable Use
You agree not to use the Service to:
- Scan URLs of websites that you do not own, operate, or have explicit written authorisation to scan
- Conduct competitive intelligence, data harvesting, or market surveillance against third-party websites
- Attempt to reverse-engineer, decompile, or extract the underlying AI models, prompt logic, or detection algorithms
- Use the Service to generate false compliance documentation, misrepresent your compliance status to regulators, or mislead consumers
- Circumvent scan quotas, rate limits, or access controls through technical means or by creating multiple accounts
- Transmit malicious code, conduct denial-of-service attacks, or attempt to compromise our infrastructure
- Resell, white-label, or sublicense the Service without a separately executed Agency or reseller agreement with us
Violation of this section may result in immediate account termination without refund.
9. Limitation of Liability & Indemnification
9.1 Limitation of Liability
To the maximum extent permitted by applicable law:
(a) ComplianceGuard shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with the User's reliance on the Service's output, including any regulatory fine, enforcement action, legal proceeding, business loss, or reputational harm, whether or not ComplianceGuard was advised of the possibility of such damages.
(b) ComplianceGuard's total aggregate liability to the User under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid by the User to ComplianceGuard in the twelve (12) calendar months immediately preceding the event giving rise to the claim.
(c) Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable EU consumer or mandatory law, including liability for fraud, fraudulent misrepresentation, or death and personal injury caused by negligence.
9.2 Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free from false positives or false negatives. Algorithmic outputs are not a substitute for qualified legal review.
9.3 Indemnification
The User agrees to indemnify, defend, and hold harmless ComplianceGuard and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, fines, penalties, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (i) the User's failure to seek and obtain independent qualified legal advice prior to acting on the Service's output; (ii) any regulatory or enforcement action taken against the User; (iii) the User's breach of these Terms; or (iv) the User's violation of any applicable law or third-party rights.
10. Intellectual Property
10.1 Our IP
The Service, including its software, AI models, detection algorithms, prompt architecture, scoring methodology, UI design, and all content we create, is owned by ComplianceGuard and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business compliance purposes only.
10.2 Your Content
You retain ownership of the URLs, websites, and business information you submit to the Service. You grant ComplianceGuard a limited licence to crawl, process, and analyse that content solely to provide the Service to you. We do not claim any ownership over your websites or underlying data.
10.3 Compliance Certificates
Compliance Certificates issued by ComplianceGuard are issued under licence and remain the intellectual property of ComplianceGuard. Certificates are non-transferable, valid only for the specific domain and scan on which they were issued, and automatically expire or are revoked if a subsequent scan reveals new material violations or the subscription lapses. Misuse of a certificate — including displaying an expired or revoked certificate, or applying it to a different domain — is a breach of these Terms and may itself constitute a misleading commercial practice under UCPD.
11. Third-Party Services
The Service relies on a number of third-party sub-processors across the categories described in our Privacy Policy (Section 5) — including managed cloud database / authentication, application hosting / CDN, cloud headless-browser, background job orchestration, LLM analysis, transactional email, error monitoring, and payment processing. These services are subject to their own terms and privacy policies. ComplianceGuard is not responsible for the conduct, availability, or policies of third-party services. Downtime or changes in third-party services may affect Service availability without constituting a breach by ComplianceGuard.
In particular, AI analysis is performed by a large-language-model provider with a contractual no-training prohibition on customer data. LLM models may produce inaccurate or incomplete output. All AI-generated findings are presented as algorithmic assessments requiring human review, not as definitive legal determinations.
12. Termination
12.1 Termination by You
You may cancel your subscription at any time via the billing portal. Upon cancellation, your paid access continues until the end of the current billing period. You may delete your account at any time; account deletion is subject to our data retention obligations as described in the Privacy Policy.
12.2 Termination by Us
We reserve the right to suspend or terminate your access to the Service immediately, with or without notice, if we determine that you have breached these Terms, engaged in fraudulent or abusive behaviour, or if required to do so by law. Upon termination for cause, no refund will be issued.
12.3 Effect of Termination
Upon termination, your licence to use the Service ends. Your scan data will be retained and then deleted in accordance with the retention schedule in our Privacy Policy. Sections 3, 9, 10, and 13 survive termination.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the European Union and, to the extent not covered by EU law, the laws applicable in the jurisdiction where the User conducts its principal business activities.
Where you are a consumer (an individual acting outside of a trade, business, or profession) in an EU member state, nothing in these Terms affects the mandatory consumer protection rights you are entitled to under the law of your country of residence.
14. Dispute Resolution
We would prefer to resolve any dispute informally before escalation. If you have a complaint, contact us at admin@complianceguardhq.com and we will endeavour to respond within 14 business days.
EU consumers may additionally have access to alternative dispute-resolution bodies under Directive 2013/11/EU through their national consumer-protection authority. The European Commission's Online Dispute Resolution platform was permanently shut down on 20 July 2025 (Regulation (EU) 2024/3228) and is no longer available.
15. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will notify you by email and update the "Last updated" date above at least 14 days before the changes take effect for existing users. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the effective date.
16. Contact
ComplianceGuard
General: complianceguardhq.com/contact
Legal: admin@complianceguardhq.com
Privacy: admin@complianceguardhq.com